FAQ's
Orders and Production Information
IS THERE A MINIMUM ORDER QUANTITY?
There is no minimum order quantity - we can produce individual items and large quantities.
HOW DO I PLACE AN ORDER?
You can place an order by:
- Email: Send us an email at info@foundonacurb.co.uk. We’ll respond during our business hours (Monday–Friday, 10am–5pm).
- Online Shop: Visit our online shop on the Found on a Curb website to purchase your personalised items. After you’ve placed your order, we’ll email your design proofs within 48 hours for approval.
HOW DO I USE A DISCOUNT CODE?
Simply enter your discount code in the appropriate section at checkout when placing your order.
HOW LONG WILL MY ORDER TAKE?
Our standard lead time is 7–10 working days from payment to delivery. During peak seasons, this may vary. If you require a faster turnaround, let us know as soon as possible. While we’ll do our best to accommodate your request, expedited orders are not guaranteed and may incur a surcharge to cover additional working hours.
SHOULD I USE PRINT OR EMBROIDERY?
The choice is entirely yours. However, we’ll provide advice based on your garment type:
- Thin garments may not be suitable for embroidery.
- Some materials are better suited for embroidery as they cannot withstand the heat used in printing. We’ll always recommend the best solution for your needs.
WHAT GARMENTS DO YOU PROVIDE?
We offer a wide range of garments in our online product catalogue.
DO YOU OFFER ORGANIC AND SUSTAINABLE CLOTHING?
Yes! We’re proud to provide a range of organic and sustainable clothing. Please view our product catalogue for more information.
DO YOU HOLD STOCK?
No, we do not hold stock. All garments are made to order at our Found on a Curb workshop.
CAN I SUPPLY MY OWN GARMENTS?
We typically do not print or embroider on customer-supplied garments. This is because our sourced garments are specifically designed for industrial printing and embroidery, ensuring quality and durability. However, please get in touch via email and we can assess the garments to see if they are suitable for print or embroidery.
HOW DO YOU DETERMINE THE PLACEMENT FOR TEXT AND LOGOS?
We follow a standard placement guide for logos, such as left/right chest, back, or sleeve. You’ll receive a design proof mock-up of your garment showing the placement before production begins.
CAN I SEE A SAMPLE OF MY DESIGN BEFORE PRODUCTION?
Yes, we always provide a design proof featuring your chosen garment with your logo or text for approval before personalisation.
ARE THERE SET UP FEES FOR NEW LOGOS AND DESIGNS?
Yes, there is a one-off setup fee of £15 (£25 depending on complexity) per logo design for new customers. Once created, the files are yours to keep for future use on other items, including sweatshirts, hats, bags, and more.
CAN I ORDER A SAMPLE GARMENT BEFORE PLACING A LARGE ORDER?
Absolutely! You can purchase a single garment through our website. This allows you to see, feel, and test the product before committing to a larger order.
CAN WE VISIT THE WORKSHOP TO DISCUSS OUR REQUIREMENTS?
We are an appointment-only workshop, dedicated to giving each project the time and attention it deserves. To discuss your garment printing or embroidery needs, please fill out the Make an Enquiry form and we will contact you to discuss your ideas further!
WHAT FILE TYPE DO YOU NEED FOR DESIGNS?
We require high-resolution files in PDF format with a minimum resolution of 300 dpi. This ensures your logos are prepared to the highest standard for printing or embroidery. We recommend having a transparent background.
Let us know if you need further information or assistance! We're here to make your personalised apparel experience seamless and enjoyable.